How session data and contact information are handled

This page explains the current product behavior for session storage, guest activity, contact requests, and administrative controls. It should still be reviewed and approved by your legal team before production launch.

Account storage controls Guest session limits Admin-only access Contact request follow-up

What is stored

Account sessions Signed-in users can store transcript sessions according to their selected storage mode and retention settings.

Guest sessions Guest activity is handled separately and is designed around temporary, limited-use session behavior.

Contact requests Messages submitted through the contact form are kept in the admin panel so the team can reply and manage follow-up.

How controls work

Persistent mode

Transcript files can remain available based on the retention policy selected for that user account.

Temporary mode

Sessions are handled as short-lived records and are intended for lighter storage use.

No-storage mode

The product can operate with minimal persistence when the workflow requires lower retention.

Admin management

Authorized administrators can review users, sessions, and related support data inside the admin workspace.